WHEN CAN I EXPECT MY ORDER TO SHIP?
All orders will ship from our studio in the SF Bay within 1-3 business days from when the order is placed. Orders ship Monday thru Friday.
We currently ship all domestic orders via USPS. Standard delivery within the US is between 2-7 business days.
We currently ship all International orders via USPS.
Standard delivery for Internation orders is bewteen 4-21 business days.
Please note international orders have extended delivery and transit times may vary greatly due to customs.
Preppy Prodigy is not responsible for any customs fees or duties incurred on international shipments.
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
Please email our customer service team at
firstname.lastname@example.org and they will be happy to let you know the status of your order should you have any questions or concerns.
WHAT IS PREPPY PRODIGY'S RETURN POLICY?
Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your
original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned. This does not apply
for personalized orders. Personalized orders are non-refundable once your order is confirmed.
ARE PERSONALIZED ORDERS ELIGIBLE FOR RETURNS?
Our made-to-order products cannot be exchanged or returned, but if there’s a problem with your order please reach out to our customer care team
at email@example.com and they will be happy to assist you.
IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?
Once we receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment in approximately 1-3 business days.
Please note that credits may take up to 10–14 days to appear on your statement.
6937 Village Parkway
PO Box 2664
Dublin, California 94568
Still a bit lost? Please feel free to email us at firstname.lastname@example.org or call us at 415 969 6995