FAQ

C O M M O N  Q U E S T I O N S

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PayPal, Visa, MasterCard, American Express, and Discover. Only one card may be applied per order.


DO YOU CHARGE SALES TAX?

We are not required to collect sales tax on any orders outside the state of California. For all orders placed within the state of California, a
sales tax of 9% does apply.


DO YOU EVER HAVE SALES OR DISCOUNTS?

We do not have sales or discounts so you can be assured that your are getting the best price everyday.
We do offer exclusive free with purchase promotions through THE PREPPY PRODIGY CLUB.


MY ORDER IS A GIFT, WILL THERE BE AN INVOICE IN THE PACKAGE?

We have found that many of the orders we receive are gifts; therefore, we do not include an invoice in our packages. Your invoice will be
e-mailed to you.


WILL I SEE A PROOF OF MY PERSONALIZED STATIONERY?

We pride ourselves on our quick turnaround time, even for personalized orders. Therefore, we do not send proofs for approval unless requested.
If you would like to see a proof before your order goes to print, please request one in the notes section at checkout. We will then send you
a proof via e-mail and hold your order until we get your approval.


WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?

This is likely happening because the billing address you are using does not match the billing address
tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the
issuing bank of your credit card regarding this matter, and then inform us of any additional information.


HOW DO I USE A PROMO CODE?

Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided,
and then click CONTINUE. Only one promo code may be applied per order.